Enterprise Services . So here is what to do each time this happens to you or how to fix the problem: 1.Easiest and best fix is to power off your phone completely and turn it back on, when you phones been on for very long it can encounter issues like this which wont be fixed until you reboots.Sound simple but rebooting the phone can refresh things and fix many . All you have to is follow these simple steps; Wait a minute, don't rush. Dial *180*1* followed by you phone number, followed by the PIN you used on old SIM card, followed by your IMSI, then #. My safaricom line cannot receive calls. Process of Unsubscribing from Premium Texts on a Safaricom ... Hi am Rita am currently in Doha since I came it's been six months I've been tying to access my safaricom line but couldn't, I receive messages even for Mpesa,but can't make calks nor I can't access my Mpesa NIR send money please help me on what to do,coz I don't want to loose my safaricom line.0724934602. Send the message to 140. Restart your device: iPhone; iPad; iPod touch; Check your network connection. 2. JUST SELECT YOUR PHONE NUMBER FROM THE LIST BELOW. Answer (1 of 24): You cannot divert sms, only calls can be diverted. -Fill in settings according to your network. Safaricom keeps a log of all these devices so, at any given time, one can log on to the Selfcare portal and see on which devices my Safaricom SIM has been used. 1 'Deactivate Marketing Messages' 4. Call Diverts. Among the list of services opened, select number 3 on products and services and enter it in the highlighted space then press ok or send. How to reactivate your M-PESA Account How to unsubscribe from Safaricom promotional text messages Before its deactivation, Safaricom allows you a period of 3 months where you can reactivate the SIM. You will have to wait for sometime so that Safaricom in Kenya can send the . We always charge them outside of the tariff/bundle. Next choose "Stop Promotional Messages" followed entering the senders name for example; "200974" or "ORIGINALWIN" then send. Sending and Receiving Text messages. Before its deactivation, Safaricom allows you a period of 3 months where you can reactivate the SIM. *234# is the USSD Service Short-code. my safaricom line cannot receive calls How can I activate my safaricom line online. Three Easy Ways To Sambaza Airtime On Safaricom If you do receive these fraudulent calls about your M-Pesa transactions, tell the person to contact Safaricom to reverse the transaction or to forward the MPESA message to 456 to reverse. Or good old email. Safaricom suspends a SIM card after six months of inactivity. If not, quickly register by dialing *234# or through the Safaricom app. SMS sent from abroad cannot be deducted from your tariff or bundle of free SMS. Select No. e-Newspapers Kenya. Kenyans can also dial *445# to receive a response while trying to connect to internet from Safaricom line in Kenya. 5. 11 Easy Ways to Fix Android Not Receiving Text Messages Then check if you can send or receive text messages from the other phone. For instance; 40#072xxxxxx8. The offer from Safaricom, dubbed Lipa Mdogo Mdogo required me to pay only a deposit of Ksh1,000 to get the phone. Safaricom has apologized to millions of its customers after "an issue" that has seen subscribers unable to send or receive SMS for the better of Friday. On Prepay, dial *100# and on Postpay dial *200#. It will open various self-care options that you can access. Correct Answer! 0704123456. 0720019185 n the other one niyahapa +49 1575757 **** Nevertheless, I can't access to my Accounts. Solution 2 - Restart the Device: Restarting the device sometimes resolves a lot of software related issues as it refreshes the device memory, clears the cache on the device etc. The service is only available to Safaricom subscribers, so make sure that your SIM card is updated. You should then receive an SMS from ENEWSPAPER with a link to read your purchased papers. First, check your messages for the names and numbers of PROMOTIONS that you don't want to send you texts and note them down. «. To activate barring of all incoming calls to your line, when roaming, dial the service code:*351*0000#. THERE IS NO NEED TO REGISTER. when i try to call, text, or get on t; When ever i make a call or receive call, a beep sound comes. Dear Team, I bought my Safaricom Line number 0720019185 with Mpesa account in August 2015 during my visit home (I reside in Germany)…which was still active mpaka June 2016 juu nina mpaka Mshwari…My old fon broke, bought another Fon with 2 Sim cards, one being this safaricom no. You know it is illegal to own an unregistered sim card in Kenya. To call other countries: Dial + country code, area code, number, e.g., UK + 4477 xxxxxxxxx. Reply. These messages not only occupy space on your phone but also waste a lot of time as we end up checking our phone whenever a message pops up. The Last Option Is To Stop Using Your Safaricom Simcard. Safaricom has the best customer care service in Kenya. Text Messages. (except those which tell us about discount codes) have cluttered our devices and become a nuisance. Replies. Just incase you need to get any of them back, you . To deactivate all voicemail diverts, you can dial ##002# using your Safaricom line. There's not enough space on my device: If you get a notification that Messages may not send or receive messages until more space is available, try these tips to free space. Choose the 10th option (8th option for Postpaid) which reads "Stop Safaricom Promotion SMS". -Go to profile management and click on new. The procedure below will highly assist you when you want to opt from the service. To deactivate all voicemail diverts, you can dial ##002# using your Safaricom line. Type your M-PESA Pin. For this you need to use his/her phone, go to phone app settings and their you will find an option for "call forwarding". If the messages are there, remove M-PESA from the Screened numbers list. When you perform a SIM replacement on your Safaricom line, you need to re-activate your M-PESA account. Contact Network Operator 1. Multimedia Messages. Smartphones have made our lives easier. You will receive a message from the equity bank confirming the money transfer and from Mpesa showing that you sent money from Mpesa to the equity bank. The money is sent directly in to the Receiver's Mobile phone, to the M-PESA Account, and can then be used in various ways. Unlike SMS, these messages do not require cellular data and may be sent over wifi. Unknown 20 April 2020 at 04:25. I have taken everything out of the loop, with respect to the Netgear. You will also receive an "Activation Code" via SMS on your Equitel line. SMS Charges and Bundles. from the Safaricom instant mpesa statement self-care portal. Email and messages. The procedure below will highly assist you when you want to opt from the service. Launch the "Settings" app." Turning off your iPhone's cellular data will temporarily disable your iPhone's ability to receive SMS texts or calls. Barring incoming calls when roaming. Using short codes to activate I tried calling you Dial *62*0722122# and you will receive a notification that the services have been activated. To replace a Safaricom line on your own, follow the following steps: Buy a new replacement SIM card from the nearest Safaricom dealer. Enter the amount you wish to sambaza in the new SMS section, followed by # and the number you wish to send the airtime to. From there, he/she can able to either bar or unbar usage of my Safaricom SIM on any of those devices. Or using social media (Twitter or Facebook). Visit https://Evonexpay.com. Subsequently, the users raise issue over the disappearing of their airtime with others seeking to be ultimately unsubscribed from the service. It means that the Sim card has not received any top-up for six months or chargeable events like calls or messages. ; Check with your carrier to see if the type of message you're trying to send, like MMS or SMS, is . Safaricom has the best customer care service in Kenya. Thank you. Not Receiving Call but Getting Missed Call Messages Fix. Type '98" to go to the next page. Video Call. How do I change Voicemail PIN. To send a message as iMessage or MMS, you need a cellular data or Wi-Fi connection. With these helplines, you may inquire about mpesa, data bundles, mshwari loan, your airtime, business partnership, paybill number, simcard registration e.t.c We have also provided online chat details. Then answer with 1 (M-PESA Statement). Here's a step by step process on how to unsubscribe from promotional SMS messages on Safaricom. Select the publication you would like to purchase and proceed to confirm your selection in the subscequent screens. You can as well as get your mpesa statement of one year , 6 months, 3 months, 1 month etc. PLEASE NOTE: DO NOT USE PERSONAL GMAIL/YAHOO EMAILS TO REGISTER FOR THE DISCOUNTED BUNDLES. 5 'Marketing Messages' 3. After responding with the digit corresponding to your choice i.e. I'm also able to send/receive text messages. If for any reason you don't receive confirmation messages from either Safaricom or Equity, check your Mpesa money balance. My Safaricom line cannot make calls, send sms nor transact via mpesa in any way but can receive calls and sms. You will still be able to receive iMessages and MMS (Multi Media Service) messages over a wifi network. Open your Equitel SIM Tool Kit (STK) and select Equity. I am also facing same problem:- ( Not receiving official messages. ) If you ever notice that your Safaricom airtime keeps being deducted frequently, almost daily without you, using it, there is a huge chance that you are subscribed to auto renewal data bundles, SMS or news/alerts notifications that use your airtime. You have an option of diverting phone calls to your voicemail so you don't miss any important message or have them forwarded to another phone . The second card (constar) was allready inserted and is still good working. If none of the above works, contact Safaricom Customer Care on 234 for more assistance. Select/ Answer with 2 (My M-PESA Information). Since the new Vodafone card is in use, all incoming calls have been forwarding to my second card. M-PESA International Money Transfer (IMT) is an innovative way to send from abroad to someone in Kenya. Select My Account. Luckily, I wasn't listed on the Credit Reference Bureau (CRB), which was one of the conditions to be eligible for the program. You will still be able to receive iMessages and MMS (Multi Media Service) messages over a wifi network. Dial asked Nov 19 in Safaricom by Leonard Samwel Kihuga Njogu. Dear Team, I bought my Safaricom Line number 0720019185 with Mpesa account in August 2015 during my visit home (I reside in Germany)…which was still active mpaka June 2016 juu nina mpaka Mshwari…My old fon broke, bought another Fon with 2 Sim cards, one being this safaricom no. You can do a temporary suspension at $5.35 (w/GST) per month to a maximum period of 6 months for your mobile service. Retweeted. Call Wait and Call Hold. How to block all incoming, outgoing calls and text messages on Safaricom network To block or unblock all Outgoing Calls, dial *33*0000# To block or unblock all Incoming Calls, dial *35*0000# To block or unblock all Incoming Calls When Roaming, dial *351*0000# To block or unblock all Incoming Calls Except Home Calls (when Roaming), dial *332*0000# To enjoy this service, register your Safaricom line. Replace SIM Card 10. How to make a new profile. Delete the Contact and Add It Again 7. Ideally, the process involved dialing *100# on Prepay and *200# on Post pay. $5.35 / mth and maximum 6mths of suspension. To unsubscribe from promotional messages dial *456*9*5# (note that you will need to submit the name of the service you want to block, so note it down before dialling) Zuri Bot. It is even simpler cramming the numbers. You'll receive a . Whether you just don't want to receive any phone calls or prefer to have them transferred to another device, Safaricom has a simple way that subscribers can use to forward or divert incoming calls. Trust me, you'll thank me . Select My Fuliza balance (option 2) Wait to receive a confirmation message from Safaricom indicating your outstanding balance; How To Lipa Na MPESA Using Fuliza. 1. My phone is not sending any text. Withdraw Money From Your Limited Paypal Account(180 Days) Pre-Order/Buy From Amazon, Ebay, Aliexpress, 1688.com And China And Have it Shipped to Kenya This article will guide you on how to set up Internet connection on your PC, mobile phone or tablet to browse with Safaricom's wide range of Internet broadband. "I am receiving as messages from various numbers on my phone and some do not have an opt-out option, is there a way to block or stop them?" this is arguably the most asked question nowadays. Call barrings. 0 votes. Safaricom Internet Settings: Safaricom Internet is the first GSM network in Africa to introduce 3G connectivity to it's consumer and also the first 4G-capable network in the region. I'm getting unreadable text messages: If you switched from a phone with visual voicemail to one without, and you get unreadable texts from your mobile carrier, troubleshoot your voicemail notifications. If you own an Airtel line, you can still receive a Mpesa mobile money payment. 9, select "PROMOTIONAL MESSAGES" and proceed. By doing this, you are trying to determine whether the problem is within the jack or slot of the sim card. Reinsert SIM Card 8. Hide or Show My Number. There's one more easy way to get things sorted without needing the intervention of a human, at least not directly: the Selfcare portal. 1. Making Conference calls. Go to M-PESA. Choose the No. At the same time, promotional messages or SMS from companies like Airtel, Vodafone, Safaricom, etc. Is there Safaricom Fibre sim card? You shall soon get the statement via SMS. here is a quick fix on how to fix that small problem. Please note that all Voice, SMS and Data bundles purchased for use in Kenya shall not be available for use while roaming (i.e. If you want to deactivate the missed call alert, you only need to dial ##62#. "@fa_uz @ondera_douglas Kindly share the M-PESA transaction code we take a look. The first step is to ensure you are an active Fuliza user. A customer will get an sms with a pin upon Voicemail box creation and should they wish to change they can call 132. Launch the "Settings" app." Turning off your iPhone's cellular data will temporarily disable your iPhone's ability to receive SMS texts or calls. This message will also feature the prices for outgoing calls, incoming calls and sending of SMS. I am not sure if they allow physical letters (LOL). Reset Network Settings 9. ^HS" To terminate the Safaricom voicemail, you are required to use call deactivation divert codes. Reply. ask questions where necessary. Relax, the good news is that you can get rid of all the subscriptions you do not want on your Safaricom line easily. For anything beyond that, Safaricom advises you to visit a Safaricom shop and make the request there. It is even simpler cramming the numbers. Permalink. We are not performing Magic so your phone needs to be on! Permalink. To send an SMS to Kenya or internationally: Type your message and send to the number as above. Call Drops and Poor line Quality. If you want to deactivate, you only need to dial ##62#. The service is only available to Safaricom subscribers, so make sure that your SIM card is updated. Unlike SMS, these messages do not require cellular data and may be sent over wifi. myTempSMS.com IS A FREE SERVICE FOR RECEIVING SMS MESSAGES AND VOICE MAILS ONLINE. -Open dashboard and navigate to Tools>options. You have diverted messages to screened messages, check the Screened Messages Inbox. However, you can deactivate a single subscription as highlighted below. You can also get your Mpesa statement using the M-ledger Mpesa app that scans your existing Mpesa text messages on your phone and afterward creates a database from them. Choose the 3rd option "Products and Services". Kindly do NOT give 1234 as a default voicemail pin as this is no longer applicable. dial the area code along with the phone number. The new director of corporate affairs . Check the Network Signal The simplest answer if you can't receive text messages Android, is related to network issues. 1 answer. 0 votes. How do you put I tried calling you on my Safaricom line? Below you will find email, office, location, telephone and mobile phone contact numbers for support. The person sending the money will follow the usual steps and receive a notification that the number is unregistered before they send the payment. 1 option for No. If you want to deactivate, you only need to dial ##62#. Print. Step 1 Restart your device can solve the problem, just power it off then back on. 1. The money transfer is received close to instantly (time of an SMS text message). How to get Mpesa statement using Safaricom M-ledger. Click Mini Statement. Safaricom being the largest mobile service provider locally has had its customers receive these messages. Select option 3: Sambaza Airtime. You will get a list of options as seen above, select Premium Rate Services. To terminate the Safaricom voicemail, you are required to use call deactivation divert codes. . So, restart the device and check if that resolves the problem with the Line app too. Dial *100*5# on Prepaid or *200*5# 2. # END#. Reply Delete. Then I format my phone it again works for last 15 days and now it again giving me trouble as it gives me in past. An Airtel number is treated in the same manner as an unregistered Safaricom number. Enjoy making calls from your PC. Sent money with mpesa but I have not received the message. Enter your PIN and Select option 10 (more), then option 7 (Link Equitel). On your Safaricom line, ensure you have at least KES 20 worth of airtime and proceed to dial *550#. The bundles will only access whitelisted/permitted E-learning resources Like the University of Nairobi Learning Platforms. Unknown 18 April 2020 at 07:15. Hi, my line is not receiving any Safaricom sms; whether airtime or mpesa related. First of all switch your phone on. Hi, my phone is not receiving any Mpesa messages even if I do transaction. On your safaricom line, Dial *456# then select "STOP" from the list. To activate barring of all incoming SMS to your line dial the service code: *35*0000*16#. Step 2 If it's still not working after Step 1, try updating . my safaricom line can receive a message but can't send any sms ave tried to deactivate sms barring and it is not working. Having owned my Safaricom line for more than six months, I met the final requirement. Insert the new SIM card into your phone. The voicemail service uses call divert (forwarding) that redirects the incoming calls to certain numbers, hence the name voicemail diverts. Reply Delete. Step 2: Make sure you line or number is activated and at least you have ever topped up after registering it. 1 reply 0 retweets 0 likes. 1 answer. when using your Safaricom SIM card while travelling outside Kenya) To view applicable rates, preferred roaming networks or purchase roaming bundles, please dial *100*3# for PrePay or *200*3# for PostPay and select the . Dial *456# on your feature phone, smartphone, tablet, laptop or desktop computer (if using your Safaricom line in a modem or router) Select option 2: Okoa / Sambaza / Please Call Me. Yup call in 1633 for voluntory suspension of line. Access statement from Online selfcare portal. Re: Why can't I make outgoing calls, but I can receive incoming calls? To send an SMS message, you need cellular network connection.If you turn on Wi-Fi Calling, you can send SMS messages over Wi-Fi. among others it is useless if you can not send or even receive SMS on your Safaricom line. Wait for the confirmation message. asked Nov 20 in Safaricom by njoroge vincent. I do have a second ethernet cable that is attached to the IP . Call features. However, you can deactivate a single subscription as highlighted below. 2. Safaricom suspends a SIM card after six months of inactivity. If you still can't send the message, tap , then tap Send as Text Message. 09-06-2014 01:01 PM. Mark as New. Start a new SMS. Android does not receiving text messages from an iPhone. Dial *62*0722122# and you will receive a notification that the services have been activated. After crossing the border, you will receive an automatic welcome SMS. . On your existing line, dial *247#. Then select whether you want a Full Statement or Mini Statement at the nest prompt. e-mail Messages. Dial** 62* 0722199199# and you will receive a notification that the services have been activated. 0 Likes. Enter your previous M-PESA PIN as the Start Key. Deactivating iMessage 6. >Now plugin your modem and launch the newly installed mobile partner dashboard. When the process is done, you will see a pop-up notification confirming that you will no longer receive text messages about . Voicemail. To Deactivate barring of all incoming SMS to your line dial the service code: #35*0000*16#. asked Nov 22 in Safaricom by anonymous. One gets a list of . To call home (Kenya) : Dial + 254 followed by the desired number, e.g., Safaricom mobile, dial +254 7xx xxxxxx, or Nairobi landline, dial +254 20 xxxxxx. Safaricom have since implemented a solution that works. YOU CAN USE IT TO RECEIVE MESSAGES FROM FACEBOOK, TELEGRAM, WECHAT, VK, PAYPAL, ALIPAY AND MORE. If I deactive card 2 or put it out of the FP, I am getting the message "the person you have called is temporally not available". From your phone (that has a Safaricom line), dial *234# *234# is the USSD Service Short-code. If yes, then it's definitely a phone issue. It means that the Sim card has not received any top-up for six months or chargeable events like calls or messages. Here is how to UnSubscribe from any subscription on your Safaricom line that is consuming your airtime without your permission. There are suspension fee incurred. Inside Premium Services, select My Subscriptions. You will receive a notification with the message "Link Equitel to Mobile Banking was successful". A Service reply message — that you will receive your Safaricom Mpesa statement . Select No. 1. MPESA(KENYA SHILLINGS) TO PERFECT MONEY SERVICE How To Fund PM Account. I have the phone line into the modem/router, a single ethernet cable that connects to the WAN port of the Cisco uc540 and an ethernet cable that goes to my computer from one of the switch ports on the uc540. One trick you can try, if you are failing to send or receive messages, is to change where the sim card is located (if it is in the 1 st slot, put it in the 2 nd slot; vice versa). Here are some of those things: 1. This is best used to unsubscribe from premium services and can be accessed through Telegram or Facebook Messenger. Step 3: To activate Safaricom Voicemail dial **62*0722122# you will be treated to a push message that you have activated voice mail when unreachable. You have an option to unsubscribe to each or all of them. like (xxx) xxx-xxxx. For subsequent users; dial 111 - select 6 (PIN) - select new PIN - verify new PIN. however there would not no missed calls when checked? The Last Option Is To Stop Using Your Safaricom Simcard. Note that if the transaction was done vi Co-Op bank then you will have to make a follow up with them. To activate outgoing SMS. 0720019185 n the other one niyahapa +49 1575757 **** Nevertheless, I can't access to my Accounts. The second way of getting Safaricom internet connectivity in Kenya is sending a blank short message to the number 445 on your Safaricom line in Kenya. You can learn how to block all the incoming calls on Safaricom by following simple steps outlined below. From your phone (that has a Safaricom line), dial *234#. I bought a nokia 6 phone it work really good for last 2 year and now this year when I work with bank my phone was not receiving any bank otp , messages ,etc. After your phone has restarted, try sending a message to your own number again. Both you, the sender and the receiver, will receive an SMS confirmation of the completion of the transaction. Retweet. To unsubscribe from premium services dial *456*20#. Voice Messages. Replies. This will list all the Premium services you are subscribed to. Enter the phone number you wish to send airtime to e.g. I have replied your PM. Reply. Using your Safaricom line, dial *100#. That is why we have designed this service that enables you to make and receive calls as you traverse the world. Like calling 100, 234 (M-Pesa) or 400 (Safaricom Home Fibre). Safaricom Selfcare - Bar/unbar phones one is using. My straight talk phone can receive calls, receive texts, but cant make outgoing calls or reply to text messages. Hey,I am not able to make a call from my line neither can someone call me,what could be the problem. This is only available to SAFARICOM users. Give 1234 as a default voicemail PIN like the University of Nairobi Learning Platforms require cellular data and be... 002 # using your Safaricom line, Safaricom, etc SIM Tool Kit ( STK ) and select Equity the. You can dial # # 002 # using your Safaricom line can not calls..., promotional messages or SMS from companies like Airtel, Vodafone,,. Just select your phone number > 5 Unlock incoming and... < >... Along with the phone number you wish to send from abroad events like calls or messages who pose as <., receive Texts, but I can receive incoming calls and sending of SMS asked Nov 19 Safaricom. 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You to make a call from my line neither can someone call me what... Mth and my safaricom line is not receiving messages 6mths of suspension '' https: //community.starhub.com/conversations/postpaid/temporary-line-suspension/5f23b3de9e66e65604c6a86c '' > to... //Forums.Verizon.Com/T5/High-Speed-Internet/Help-Can-Make-Outgoing-Voip-Calls-But-No-Incoming/Td-P/240650 '' > still Getting Annoying promotional Texts its deactivation, Safaricom allows you a period of months. Calls and SMS to receive a notification that the services have been forwarding my... Like to purchase and my safaricom line is not receiving messages to confirm your selection in the subscequent.., office, location, telephone and mobile phone contact numbers for support * 0722122 and. 351 * 0000 #, 6 months, 1 month etc message as or. Number again SMS from companies like my safaricom line is not receiving messages, Vodafone, Safaricom allows you a period of 3,... Unregistered Safaricom number //hapakenya.com/2017/04/23/how-to-unsubscribe-from-safaricom-promotional-text-messages/ '' my safaricom line is not receiving messages temporary line suspension | GreenR Community < /a > How to check Okoa balance! Issue over the disappearing of their airtime with others seeking to be ultimately unsubscribed from the list below tap as. More than six months or chargeable events like calls or reply to text messages from,! Deactivate the missed call alert, you are trying to connect to internet from Safaricom line been... Can my safaricom line is not receiving messages incoming calls to certain numbers, hence the name voicemail diverts, can! Code & quot ; promotional messages or SMS from companies like Airtel, Vodafone, Safaricom, etc, your... As an unregistered SIM card in Kenya, will receive a notification that the SIM...., select Premium Rate services to go to the Netgear Safaricom Promotion SMS & quot Stop!, what could be the problem ( PIN ) - select 6 ( PIN ) - select new -... Phone is not receiving text messages from Facebook, Telegram, WECHAT, VK, PAYPAL ALIPAY. Statement at the nest prompt you wish to change they can call 132 below highly! + 4477 xxxxxxxxx call divert ( forwarding ) that redirects the incoming calls and sending of SMS have this! The border, you can access Safaricom SIM on any of them is in USE, incoming... Of the loop, with respect to the IP the Safaricom app then receive an SMS from companies Airtel! Launch the newly installed mobile partner dashboard of inactivity own an unregistered Safaricom number transact... Calls to your line, dial * 100 # sender and the receiver, will receive a notification that services! T rush should they wish to change they can call 132 that enables you to make a follow up them... You know it is illegal to own an unregistered Safaricom number 1, try updating ( Media. Divert ( forwarding ) that redirects the incoming calls to certain numbers, hence name. Before its deactivation, Safaricom allows you a period of 3 months where you USE... Determine whether the problem with the phone number dial < a href= '' https: //gadgets-africa.com/2019/12/05/how-to-stop-promotional-texts/ '' > Getting... These simple steps ; Wait a minute, don & # x27 ; &... ; Activation code & quot ; to go to M-PESA you wish to change they can call 132 device... Do have a second ethernet cable that is why we have designed this service, register your Safaricom line dial... Performing Magic so your phone has restarted, try updating suspends a SIM card has not received top-up!

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